English
01Scope
These terms govern Zahin Travel's official Facebook, Instagram, Messenger, Threads and Meta Lead Ads channels and supporting CRM services. By interacting, you agree to these terms and the Zahin Travel Privacy Notice.
02Information and enquiries
Package information, prices, schedules and availability through messages, comments or forms are indicative until confirmed in writing by Zahin Travel personnel. Public comments are not suitable for booking details or sensitive data.
03Lead Ads and follow-up
Submitting a Lead Ads form asks us to contact you about the stated travel interest. Submission is not a booking, price guarantee or permanent consent to all marketing. You may ask us to stop contacting you.
04Bookings and payments
A booking is confirmed only after official confirmation and applicable payment conditions are met. Package-specific terms prevail over these general terms if inconsistent.
Do not send passwords, PINs, OTPs or complete card numbers through social channels. Verify recipient and payment details through an official channel before paying.
05Automation and personnel
The system may classify, assign and record enquiries in the CRM. During at least 30 days of approved observation, AI may prepare internal drafts but does not send replies.
After that minimum period, AI replies may be activated only through a separate launch approval after privacy and risk assessments, testing, monitoring, customer disclosure, human escalation, and pause and takeover controls are in place. Completing 30 days does not activate AI automatically.
AI replies do not confirm bookings, payments, refunds, cancellations or other significant matters without review by authorised personnel. Customers may ask for human assistance at any time.
06User responsibilities
Provide accurate, current information. Do not use the channels for unlawful activity, fraud, impersonation, harassment, spam, malicious code or sharing another person's data without authority.
07Third-party platforms
The channels depend on Meta Platforms and may use approved CRM, database, hosting, security and travel providers. Use of Meta platforms is also subject to applicable Meta terms.
08Interruptions and changes
We may restrict or suspend a channel for security, maintenance, compliance or misuse. Travel operations may change due to weather, safety, authority instructions, suppliers or circumstances beyond reasonable control.
09Liability and law
To the extent permitted by law, Zahin Travel is not liable for indirect loss arising solely from reliance on unconfirmed information. Nothing excludes consumer rights or liability that cannot be excluded. These terms are governed by Malaysian law.